At Rattan, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.
Shipping Area
The US only ( Exclude Hawaii, Puerto Rico,Guam, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands ). And we DO NOT ship to PO BOXES or APO. (*Note: All of our products are tax-inclusive for all 48 states, you will not be charged extra tax when purchasing at our online store in the United States)
Shipping Charge
- We offer FREE shipping and tax for each bike and accessory of American orders
- Change of order
| Order cancellation | Change of address | |
|---|---|---|
| Before Shipping | Free | Free |
| After Shipping | $180 will be charged for each bike as cancellation fee. | $200 will be charged for each bike for reshipping. |
3. For returning with no quality problem, you will be responsible for arranging and paying for your own shipping costs for returning your item. For more information, please refer to our ‘Return & Refund Policy’.
Shipping Time
- For pre-orders / backorders, please refer to the shipping date on the product page. For in-stock orders, we'll provide a tracking number within 1-2 business days. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Rattan are estimates. Shipping times can be affected by varying customs clearance times or public holidays and couriers will limit their operation at these times. Typically, service will resume immediately after each holiday.
- A shipping confirmation email with a tracking number will be sent to your email once the order has shipped.Any accessory that you buy together with the bike may be shipped separately, it is normal if you receive them at different time. If there is something left behind and you do not receive it after we update the tracking for 5 days, please contact us with brief description of the issue. It can take a few days to follow the order shipment before the tracking number becomes active on the courier's system. Please try again later or contact us if the information has not appeared on the courier's website.
- Shipping time depends on the distance from the warehouse, we will indicate when there is a large number of orders.
- Please allow5 - 7 business days for your shipment to arrive at your address. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
Shipping Carriers
We always use FedEx and UPS for transportation. And SIGNATURE is needed when delivered by FedEx.
If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.
Deliver Information
- SIGNATURE is required when delivered by FedEx.
- If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days, and we will help you solve this. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel.
- Please Note: We do not accept returns for accessories that are not quality problems.